Refund & Cancellation Policy
If something isn't right, tell us within 24 hours of delivery and we'll make it right — re-clean first, refund where a re-clean can't help.
Cancelling a pickup
You can cancel or reschedule a booking free of charge any time before the garments are picked up, from your order page or over WhatsApp.
Once processing has begun, the order cannot be cancelled.
Re-cleaning
Not satisfied with the finish? Raise it within 24 hours of delivery and we will re-clean the item free of cost, once per order item.
Refunds
If a re-clean does not resolve the issue, we refund the cleaning charge for that item. Refunds are issued to the original payment method or as cash where payment was made in cash, within 7 working days of approval.
No refund is issued for pre-existing damage, colour bleeding, shrinkage or stains disclosed as non-removable before processing.
Monthly plans
Plans can be cancelled any time; the plan remains active until the end of the paid month. Unused pickups within a month do not carry forward and are not refundable.
Raise a claim
WhatsApp +91 90810 65999 or email riverowashstudio@gmail.com with your order code and photos.